FAQ

Please note the following Q&A applies to our in-store appointments. For online brides, please refer to our online order page or contact us for more information.

1. Do I need an appointment to try on dresses?

We prefer that you book a consultation appointment with us, so we can ensure to have enough time to look after you. Also, if you already know which style or specific gown you are after, we will think of sample gowns that might be the best fit and be prepared for you, to make the most out of your appointment!

2. Are your appointments free of charge?

To help you find the perfect wedding dress, your first two consultation appointments are complimentary, while the third and subsequent appointments are charged at AU$50 per appointment.

3. What is a MADE-TO-ORDER DRESS?

We take your measurements and compare them to a generic size chart. We select the closest size and make your dress according to the measurements of the size chart.

4. What is your price range?

Our current made-to-order gowns range from AU$4500 - AU$8000, while custom-made gowns are AU$8000 and above. Accessories and detachable skirts are charged separately. Please contact us for the pricing of specific gowns.

5. How much time does it take to make my MADE-TO-ORDER dress?

For made-to-order gowns, we need 8-10 months.

For custom-made gowns, we need 12 months.

The sooner you decide on your dress, the better for us to set the process in motion to avoid delays.

6. Can I still order a made-to-ORDER gown if my wedding is in less than 6 months?

Yes, you can! We will put through a priority order, and ensure that your gown arrives in time. We do however need a minimum of 4 months for priority orders, and there will be an additional fee.

7. What sizes are your sample gowns in-store?

Our sample gowns are mostly size 8 - 10 (Australian), but we have selected dresses in 12-14 and 16-18 available to try However, don’t worry, we will help you to get an idea of the dress you’re trying by pinning back areas that are too large or extending areas that are too small.

8. Am I allowed to take photos of the dress I’m trying?

Unfortunately, we don’t allow photos. We want to protect our designs, but also believe that if you know that you have found your dream dress, you will remember it. You can however refer to our website and Instagram page where we have a wide collection of photos available.

9. Can I request changes to the dress I’ve chosen?

There’s a range of customizations we offer, depending on the gown you choose. If you order one of our made-to-order gowns, you can for example choose a different color, add long sleeves, extend or shorten the train, or alter the neckline, to name just a few. Please note that after the order has been placed, no further changes can be made. Making changes after the order has been placed is extremely costly and delays the construction process and is not recommended.

10. Do I pay the full amount up front when ordering a dress?

No. When ordering one of our made-to-order or custom-made gowns, you pay an 80% deposit of the full price, which is due on the day of the purchase. The remaining amount is due after your final fitting when you pick up your dress.

If you purchase an off-the-rack gown, payment is required in full.

11. Will I need alterations when I order a made-to-ORDER dress?

Yes, brides will require alterations to their made-to-order wedding dresses. Alterations can be done at Blanche Bridal or at a bridal seamstress of your choice.

12. DO I HAVE TO PAY FOR FITTING APPOINTMENTS?

We’re happy to provide two fitting appointments for free. If required, the third fitting appointment is $150 and is non-refundable.

13. WHAT HAPPENS at a fitting appointment?

You will try on your made-to-order gown at a fitting appointment to see what alterations are required to achieve the perfect fit. The alteration fee for each adjustments are charged separately.

14. ARE ALTERATIONS FREE OF CHARGE?

Sorry loves, there’s no such thing as free alterations, despite popular belief. In our shop, alterations are done by our professional seamstress and charged according to the changes you require to make your dress fit properly.

15. Do I have to sign aN AGREEMENT?

Yes, you do. We want to have a long, lasting, and trusting relationship with our brides as opposed to a short and meaningless one. An agreement will help us achieve this by holding both Blanche and the bride accountable to fulfil what we agreed to. Blanche needs to guarantee that we deliver your gown that matches the description in a timely manner before your wedding, while the bride promises that she’ll follow through with the order. It’s a win-win situation for us in the end!

16. WHAT IS YOUR CANCELLATION POLICY?

Since your custom-made or made-to-order dress is individually made according to your measurements or specifications, we are unable to offer you a refund or exchange due to a change of mind or other circumstances such as wedding cancellations. Therefore, it is very important to be absolutely sure of the design of your choice before placing an order and signing the agreement.